With all the criticism in recent times, it would be safe to think there is a fair share of customers unsatisfied with the new iPhone 3GS.
However, according to a recent survey by RBC/IQ ChangeWave, this is not the case. In fact, the results are completely opposite, revealing that almost every iPhone user is satisfied so far with their product.
The survey, which involved 200 participants, found that an astounding 99 percent of respondents were satisfied with the device and 82 percent said they were “very satisfied” with the 3GS service.
The research also found that while users were in love with their handsets, it is in fact the service and software providers they are unimpressed with.
There has been an ongoing argument by many market experts that the recent Apple backlash has evolved from issues completely out of the company’s hands. The survey results support this theory.
It was revealed that most of the customers felt they were being charged a hefty fee for a mediocre service that did not satisfy user’s needs.
When asked what they disliked about the iPhone, 55 percent of respondents said the service providers. 41 percent reported the iPhone 3GS’s battery life was too short; and 8 percent complained that their employer’s IT department didn’t support the device.
So far, the iPhone 3GS has achieved better than the last two versions of the iPhone, which earned favorable reviews from only 73 percent of those surveyed.
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